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Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan QUOTES

Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan QUOTES

1 " For every dilemma, find at least three or four possible solutions. The creative process leads to better results. "

― Marilyn Suttle , Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan

2 " Even your most loyal customers always have a choice about where to take their business. "

― Marilyn Suttle , Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan