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1 " Feel whatever arises fully, and then let go of any identification with what you’re feeling. You are at choice. You don’t have to go through another moment of suffering. Break free from the societal constructs that say, 'Life is meant to be a challenge.' This is not true. You have the capacity to become the observer of your emotional reactions and check in with your heart each time, to respond from love and compassion. This is the key to becoming liberated from the bonds of emotional suffering. "
― Dashama Konah Gordon , Journey to Joyful: Transform Your Life with Pranashama Yoga
2 " UN-Impressives of the Poor Listener• Thinking about what you should have done, could have done, or need to do. • Allowing your emotional reactions to take over.• Interrupting the person talking.• Replying before you hear all the facts.• Jumping to conclusions and making assumptions.• Being preoccupied with what you're going to say next. • Getting defensive or being over-eager. • One-upmanship—feeling the urge to compete and add something bigger, better, or more significant than what the speaker has to share.• Imposing an unsolicited opinion.• Ignoring and changing the subject altogether. "
― Susan C. Young , The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact(The Art of First Impressions for Positive Impact, #5)