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1 " Real communication occurs...when we listen with understanding. What does this mean? It means to see the expressed idea and attitude from the other person's point of view, to sense how it feels to him, to achieve his frame of reference in regard to the thing he is talking about. "
2 " If there is any one secret of success, it lies in the ability to get the other person's point of view and see things from that person's angle as well as from your own. "
― Henry Ford
