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1 " Understand this: If you pay attention to the client, he will pay attention to your product. "
2 " For example, in order to identify these schemas or clarify faulty relational expectations, therapists working from an object relations, attachment, or cognitive behavioral framework often ask themselves (and their clients) questions like these: 1. What does the client tend to want from me or others? (For example, clients who repeatedly were ignored, dismissed, or even rejected might wish to be responded to emotionally, reached out to when they have a problem, or to be taken seriously when they express a concern.) 2. What does the client usually expect from others? (Different clients might expect others to diminish or compete with them, to take advantage and try to exploit them, or to admire and idealize them as special.) 3. What is the client’s experience of self in relationship to others? (For example, they might think of themselves as being unimportant or unwanted, burdensome to others, or responsible for handling everything.) 4. What are the emotional reactions that keep recurring? (In relationships, the client may repeatedly find himself feeling insecure or worried, self-conscious or ashamed, or—for those who have enjoyed better developmental experiences—perhaps confident and appreciated.) 5. As a result of these core beliefs, what are the client’s interpersonal strategies for coping with his relational problems? (Common strategies include seeking approval or trying to please others, complying and going along with what others want them to do, emotionally disengaging or physically withdrawing from others, or trying to dominate others through intimidation or control others via criticism and disapproval.) 6. Finally, what kind of reactions do these interpersonal styles tend to elicit from the therapist and others? (For example, when interacting together, others often may feel boredom, disinterest, or irritation; a press to rescue or take care of them in some way; or a helpless feeling that no matter how hard we try, whatever we do to help disappoints them and fails to meet their need.) "
― , Interpersonal Process in Therapy: An Integrative Model
3 " The " apparently normal personality" - the alter you view as " the client" You should not assume that the adult who function in the world, or who presents to you, week after week, is the " real" person, and the other personalities are less real. The client who comes to therapy is not " the" person; there are other personalities to meet and work "
4 " Presence is not a question of judging or evaluating a client or a client’s situation. Presence is to see the client’s situation in a positive and creative light with a vision for how the present situation of the client relates to his further spiritual development. It is to accept a person as he is. It is to understand that the person is exactly where he needs to be in order to take the next step in his spiritual development. It is not about fighting with problems, darkness, drama and defences on the personality level, it is about becoming aware. It is about lighting the light in the inner being of another person. "
― Swami Dhyan Giten , Presence - Working from Within. The Psychology of Being
5 " Like antidepressants, a substantial part of the benefit of psychotherapy depends on a placebo effect, or as Moerman calls it, the meaning response. At least part of the improvement that is produced by these treatments is due to the relationship between the therapist and the client and to the client's expectancy of getting better. That is a problem for antidepressant treatment. It is a problem because drugs are supposed to work because of their chemistry, not because of the psychological factors. But it is not a problem for psychotherapy. Psychotherapists are trained to provide a warm and caring environment in which therapeutic change can take place. Their intention is to replace the hopelessness of depression with a sense of hope and faith in the future. These tasks are part of the essence of psychotherapy. The fact that psychotherapy can mobilize the meaning response - and that it can do so without deception - is one of its strengths, no one of its weaknesses. Because hopelessness is a fundamental characteristic of depression, instilling hope is a specific treatment for it it. Invoking the meaning response is essential for the effective treatment of depression, and the best treatments are those that can do this most effectively and that can do without deception. "
― , The Emperor's New Drugs: Exploding the Antidepressant Myth
6 " One of the first actions we take at Passages is to ruthlessly scrutinize, always under a doctor's supervision and care, the specific necessity of any mind- altering or mood-altering medications that our clients are taking. As soon as any non essential drugs are out of their systems, the feelings they were trying to suppress usually emerge. When that happens, we can see what symptoms the client was masking with drugs or alcohol. "
― , The Alcoholism and Addiction Cure: A Holistic Approach to Total Recovery
7 " Maybe I should let my faithful manservant answer the rest of your questions, since he seems to have all the answers." " I'm saving her time," Bodie replied. " She brings you a redhead, you'll give her grief. Look for women with class, Annabelle. That's most important. The sophisticated types who went to boarding schools and speak French. She has to be the real thing because he can spot a phony a mile away. And he likes them athletic." " Of course he does," she said dryly. " Athletic, domestic, gorgeous, brilliant, socially connected, and pathologically submissive. It'll be a snap." " You forgot hot." Heath smiled. " And defeatist thinking is for losers. If you want to be a success in this world, Annabelle, you need a positive attitude. Whatever the client wants, you get it for him. First rule of a successful business." " Uh-huh. What about career women?" " I don't see how that would work." " The kind of potential mate you're describing isn't going to be sitting around waiting for her prince to show up. She's heading a major corporation. In between those Victoria's Secret modeling gigs." He lifted an eyebrow. " Attitude, Annabelle. Attitude. "
8 " When emotions turn and stay sour, when thoughts become cynical and judgmental, good and compassionate treatment is on the line. Helpers who become sour and cynical tend to begrudge their high need clients for their neediness. There is a risk that helpers become too well-practiced at taking a bleak view of those they have avowed to assist. There is a temptation to begin to blame clients for their failure to improve. If treatment ends pre-maturely, with either a client never returning to treatment or a helper 'firing' them out of frustration, there is a tendency for the client to take the fall. Of course what we are talking about here are signs of burnout. "
― Scott E. Spradlin
9 " There's this party tomorrow night. The client with all the ex-husbands is throwing it, and I've got to go. I know it's last minute, and that Fridays are really busy for you. I'm also sure it's going to be boring. Anyway, if you can't go, I completely understand. But if you don't come with me, I'll be forced to meet rich, eligible bachelors who may or may not have all their original teeth and hair." I bit my nail as I waited for his answer, trying to prepare myself for the possibility he couldn't go." You're not really giving me much of a choice," Jake said. " Not when I know you've got a weakness for bald men with dentures. "
10 " A mirror creates the illusion of distance which makes the client feel more comfortable as he or she shares deep, personal details with their stylist. "
― StacyK
11 " I also quickly came to appreciate the importance of watching what’s said around clients. When clients make unexpected requests for legal advice – as they often do – I learned that it was better to tell them I’d get back to them with an answer, and go away, research the question, and consult with a supervising attorney, rather than firing back an answer off-the-cuff.A friend of mine at another firm told me a story that illustrates the risks of saying too much. It seems an insurance company had engaged my friend’s California-based firm to help in defending against an environmental claim. This claim entailed reviewing huge volumes of documents in Arizona. So my friend’s firm sent teams of associates to Arizona, all expenses paid, on a weekly basis. Because the insurance company also sent its own lawyers and paralegals, as did other insurance companies who were also defendants in the lawsuit, the document review facility was often staffed with numerous attorneys and paralegals from different firms. Associates were instructed not to discuss the case with anyone unless they knew with whom they were speaking.After several months of document review, one associate from my friend’s firm abandoned his professionalism and discretion when he began describing to a young woman who had recently arrived at the facility what boondoggles the weekly trips were. He talked at length about the free airfare, expensive meals, the easy work, and the evening partying the trips involved. As fate would have it, the young woman was a paralegal working for the insurance company – the client who was paying for all of his “perks” – and she promptly informed her superiors about his comments. Not surprisingly, the associate was fired before the end of the month.My life as an associate would have been a lot easier if I had delegated work more freely. I’ve mentioned the stress associated with delegating work, but the flip side of that was appreciating the importance of asking others for help rather than doing everything myself. I found that by delegating to paralegals and other staff members some of my more tedious assignments, I was free to do more interesting work.I also wish I’d given myself greater latitude to make mistakes. As high achievers, law students often put enormous stress on themselves to be perfect, and I was no different. But as a new lawyer, I, of course, made mistakes; that’s the inevitable result of inexperience. Rather than expect perfection and be inevitably disappointed, I’d have been better off to let myself be tripped up by inexperience – and focus, instead, on reducing mistakes caused by carelessness.Finally, I tried to rely more on other associates within the firm for advice on assignments and office politics. When I learned to do this, I found that these insights gave me either the assurance that I was using the right approach, or guidance as to what the right approach might be. It didn’t take me long to realize that getting the “inside scoop” on firm politics was crucial to my own political survival. Once I figured this out, I made sure I not only exchanged information with other junior associates, but I also went out of my way to gather key insights from mid-level and senior associates, who typically knew more about the latest political maneuverings and happenings. Such information enabled me to better understand the various personal agendas directing work flow and office decisions and, in turn, to better position myself with respect to issues and cases circulating in the office. "
― , Proceed with Caution: A Diary of the First Year at One of America's Largest, Most Prestigious Law Firms
12 " It was in Cleveland that Magic Slim became the most successful pornographic film producer in America. His training center was a key link in a human trafficking supply chain stretching from the former Soviet Republics in Eastern Europe to the United States. Trafficking accounts for an estimated $32 billion in annual trade with sex slavery and pornographic film production accounting for the greatest percentage.The girls arrived at Slim’s building young and naive, they left older and wiser. This was a classic value chain with each link making a contribution. Slim’s trainers were the best, and it showed in the final product. Each class of girls was judged on the merits. The fast learners went on to advanced training. They learned proper etiquette, social skills and party games. They learned how to dress, apply makeup and discuss world events. Best in-class were advertised in international style magazines with code words. These codes were known only to select clients and certain intermediaries approved by Slim. This elaborate distribution system was part of Slim’s business model, his clients paid an annual subscription fee for the on-line dictionary. The code words and descriptions were revised monthly. An interested client would pay an access fee for further information that included a set of professional photographs, a video and voice recordings of the model addressing the client by name. Should the client accept, a detailed travel itinerary was submitted calling for first class travel and accommodation. Slim required a letter of understanding spelling out terms and conditions and a 50% deposit. He didn’t like contracts, his word was his bond, everyone along the chain knew that.Slim's business was booming. "
― Nick Hahn
13 " 5:3 Do Not Wither within Your Area of Expertise...But the lawyer must not allow the client to make a decision that the lawyer believes is wrong without a forceful and effective presentation by the lawyer of his or her position on the subject. When the matter is within the sphere of the lawyer's expertise, the lawyer must not permit the fear of being wrong to devour the lawyer's obligation to urge a course of action which the lawyer believes to be the best." (p.58) "
14 " The sales process ends/failed when the client feels that you want his money, more than his benefits. "
15 " The third facilitative aspect of the relationship is empathic understanding. This means that the therapist senses accurately the feelings and personal meanings that the client is experiencing and communicates this understanding to the client. When functioning best, the therapist is so much inside the private world of the other that he or she can clarify not only the meanings of which the client is aware but even those just below the level of awareness. This kind of sensitive, active listening is exceedingly rare in our lives. We think we listen, but very rarely do we listen with real understanding, true empathy. Yet listening, of this very special kind, is one of the most potent forces for change that I know. "
― Carl R. Rogers
16 " the whole point of the wish business was to see to it that what the client got was exactly what he asked for and exactly what he didn't really want. "
― Terry Pratchett , Eric (Discworld, #9; Rincewind #4)
17 " Selling is Serving: Serving people Asking questions Listening actively Engaging the client Supporting their decision "
― Farshad Asl
18 " I need a close contact to the client, whoever it is, and a commitment of the client to go out and do a process together. I want to do the best for him. I need his respect and his patience. I want to work with a sophisticated person who's interested in a good building and not in my name. "
19 " Using no control and using humor will build a relationship and make a dent to where the client puts the counselor in their quality world and then begins to relate and seek out the counselor. Effective therapy begins with the acceptance of the therapist into the client's quality world. "
20 " For me, good service is efficient and discreet; it's that critical balance. As soon as the client sits down, the communication flow has to start. Customers need to feel that the waiters are supervised - that there's a system in place. "
