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1 " For many landlords, it was cheaper to deal with the expense of eviction than to maintain their properties; it was possible to skimp on maintenance if tenants were perpetually behind; and many poor tenants would be perpetually behind because their rent was too high. "
― Matthew Desmond , Evicted: Poverty and Profit in the American City
2 " If you keep your eye on the profit, you’re going to skimp on the product. But if you focus on making really great products, then the profits will follow. "
― Deon Meyer , Icarus (Benny Griessel, #5)
3 " What's important to remember is that every customer interaction should be treated like a first impression. Until your on-demand customer becomes a loyal follower, he's probably already forgotten what his last touch was, so you'd better wow him or her this time. Don't skimp and don't cut corners when it comes to the external touches your brand makes. From experience I can tell you that you'll pay a much bigger price in customer retention if you go cheap when it comes to customer outreach and service. "
