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expulsion  QUOTES

2 " It's the whistling," Laila said to Tariq, " the damn whistling, I hate more than anything" Tariq nodded knowingly. It wasn't so much the whistling itself, Laila thought later, but the seconds between the start of it and impact. The brief and interminable time of feeling suspended. The not knowing. The waiting. Like a defendant about to hear the verdict. Often it happened at dinner, when she and Babi were at the table. When it started, their heads snapped up. They listened to the whistling, forks in mid-air, unchewed food in their mouths. Laila saw the reflection of their half-lit faces in the pitch-black window, their shadows unmoving on the wall. The whistling. Then the blast, blissfully elsewhere, followed by an expulsion of breath and the knowledge that they had been spared for now while somewhere else, amid cries and choking clouds of smoke, there was a scrambling, a barehanded frenzy of digging, of pulling from the debris, what remained of a sister, a brother, a grandchild. But the flip side of being spared was the agony of wondering who hadn't. After every rocket blast, Laila raced to the street, stammering a prayer, certain that, this time, surely this time, it was Tariq they would find buried beneath the rubble and smoke. At night, Laila lay in bed and watched the sudden white flashes reflected in her window. She listened to the rattling of automatic gunfire and counted the rockets whining overhead as the house shook and flakes of plaster rained down on her from the ceiling. Some nights, when the light of rocket fire was so bright a person could read a book by it, sleep never came. And, if it did, Laila's dreams were suffused with fire and detached limbs and the moaning of the wounded. Morning brought no relief. The muezzin's call for namaz rang out, and the Mujahideen set down their guns, faced west, and prayed. Then the rugs were folded, the guns loaded, and the mountains fired on Kabul, and Kabul fired back at the mountains, as Laila and the rest of the city watched as helpless as old Santiago watching the sharks take bites out of his prize fish. "

3 " Imagine a young Isaac Newton time-travelling from 1670s England to teach Harvard undergrads in 2017. After the time-jump, Newton still has an obsessive, paranoid personality, with Asperger’s syndrome, a bad stutter, unstable moods, and episodes of psychotic mania and depression. But now he’s subject to Harvard’s speech codes that prohibit any “disrespect for the dignity of others”; any violations will get him in trouble with Harvard’s Inquisition (the ‘Office for Equity, Diversity, and Inclusion’). Newton also wants to publish Philosophiæ Naturalis Principia Mathematica, to explain the laws of motion governing the universe. But his literary agent explains that he can’t get a decent book deal until Newton builds his ‘author platform’ to include at least 20k Twitter followers – without provoking any backlash for airing his eccentric views on ancient Greek alchemy, Biblical cryptography, fiat currency, Jewish mysticism, or how to predict the exact date of the Apocalypse.

Newton wouldn’t last long as a ‘public intellectual’ in modern American culture. Sooner or later, he would say ‘offensive’ things that get reported to Harvard and that get picked up by mainstream media as moral-outrage clickbait. His eccentric, ornery awkwardness would lead to swift expulsion from academia, social media, and publishing. Result? On the upside, he’d drive some traffic through Huffpost, Buzzfeed, and Jezebel, and people would have a fresh controversy to virtue-signal about on Facebook. On the downside, we wouldn’t have Newton’s Laws of Motion. "

Geoffrey Miller

4 " Of more angst to drivers are the customer ratings systems imposed by the app companies. While most drivers do not have a problem with the notion of being rated, they are concerned that they will receive poor marks for circumstances beyond their control. Customers can give even the most earnest drivers bad ratings for any reason such as bumpy rides over pothole strewn roads, traffic congestion and passengers underestimating how much time they need to reach their destinations. Miscommunication between passengers and drivers can occur because passengers cannot speak the local language, are drunk, or fall asleep and cannot direct the driver to their remote destinations. Perhaps some passengers just do not like the ethnic group to which some drivers appear to belong. Circumstances such as these are clearly the fault of passengers who may rate drivers poorly nonetheless.

Drivers with low ratings can be expelled from on-demand taxi services. This unfairness is compounded to the extent that drivers make large investments in their cars, insurance and fuel. Making drivers, who basically invested in a franchise, vulnerable to expulsion from a system because of unfair ratings seems to me to be a potential source of dissention or even litigation.

Another concern associated with the taxi app business model is that drivers only have 15 seconds to respond to notices of pick up opportunities. Drivers that fail to respond in such tight windows lose the business. Repeat failures to make timely responses can result in temporary suspensions. This pressure, and related distractions associated with interacting with handsets, is applied simultaneously with all of the challenges of navigating traffic in a variety of weather conditions. Foremost, this is a driving hazard that imperils everyone in the vicinity. It also ties in with the ratings systems because drivers are only rated on the rides they complete. Drivers who claim rides but abandon the customer if it looks like the pickup will be delayed have no ratings risk. Paradoxically, no ratings result in the worst customer service as passengers end up stranded. "

David Wanetick , Business Model Validation