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1 " The salesperson you’d ideally like to be and the salesperson you’d like to encounter as a customer should roughly be the same, shouldn’t they? "
― Chris Murray , Selling with EASE: The Four Step Sales Cycle Found in Every Successful Business Transaction
2 " When I first met Cara, she was twelve and angry at the world. Her parents had split up, her brother was gone, and her mom was infatuated with some guy who was missing vowels in his unpronounceable last name. So I did what any other man in that situation would do: I came armed with gifts. I bought her things that I thought a twelve-year-old would love: a poster of Taylor Lautner, a Miley Cyrus CD, nail polish that glowed in the dark. " I can't wait for the next Twilight movie," I babbled, when I presented her with the gifts in front of Georgie. " My favorite song on the CD is 'If We Were a Movie.' And I almost went with glitter nail polish, but the salesperson said this is much cooler, especially with Halloween coming up." Cara looked at her mother and said, without any judgment, " I think your boyfriend is gay. "
3 " For example, in Paris, if one desires to buy something, you enter the store and say " Good morning, sir" or " madam," depending on what is appropriate, you wait until you are greeted, you make polite chitchat about the weather or some such, and when the salesperson asks what they can do for you, then and only then do you bring up the vulgar business of the transaction you require. "