" Our collective enthusiasm for applying computer technology to every aspect of life has resulted in a tremendous amount of poorly designed technology. That badly designed technology is getting in the way of everyday life rather than making life easier. Simple things like finding a new friend's phone number or up-to-date email address have become time-consuming. The problem here, as in so many cases, is too much technology and not enough people. We turned over record-keeping to computational systems but fired all the humans who kept the information up-to-date. Now, since nobody goes through and makes sure all the contact information is accurate in every institutional directory, it is more difficult than ever to get in touch with people. "

― Meredith Broussard , Artificial Unintelligence: How Computers Misunderstand the World