" She enjoyed making people smile. She always hoped to leave them thinking, What a crackerjack that girl is, what a sassy piece of work. By sassy, of course, she wanted them to mean “pert, smart, jaunty” rather than “insolent, rude, impudent.” Walking the line between the right kind of sassy and the wrong kind was tricky, but if you pulled it off, you would never leave them thinking, What a sad little crippled girl she is, with her little twisted leg and her little gnarled hand. This evening, she suspected that she’d crossed the line between the wrong and the right kinds of sassy, and in fact walked out of sassy altogether, leaving them feeling more pity than delight. "

― Dean Koontz , One Door Away from Heaven