QUOTE : After working with thousands of leaders and teams in every kind of industry, and in schools and government agencies worldwide, this is what we have learned: once you've decided what to do, your biggest challenge is in getting people to execute it at the level of excellence you need... It's natural for a leader to assume the people are the problem. After all, they are the ones not doing what we need to have done. But you would be wrong. The people are not the problem... The problem is inherent in the system.