" All the managers I interviewed had the same sense of identity and self-assurance. None of them were arrogant. Instead, they were clear about who they were and what needed accomplishing. They used that sense of self to engage their team and learn each team member’s strengths and contributions. Their courage and confidence were infectious to their team and to anyone who crossed their paths. "

― , Lift: Five Practices Great Managers Do Consistently: Raise Performance and Morale - See Your Employees Thrive