" The key with a question offense is to move your freak from the emotional state to the rational one. I know I know and I know how good it feels when you’re stressed out to attack the source of that stress in what looks like a rational manner, but, um, you’re yelling, pointing your finger at me, and jumping up and down. Do you want me to react to the yelling or to the facts? "

― Michael Lopp , Managing Humans: Biting and Humorous Tales of a Software Engineering Manager