" I discovered that it is much more effective to act like a nice guy and be "reasonable" if you prove willing to go beyond just verbiage. You can afford to be compassionate, lax, and courteous if, once in a while, when it is least expected of you, but completely justified, you sue someone, or savage an enemy, just to show that you can walk the walk. "

― Nassim Nicholas Taleb , The Black Swan: The Impact of the Highly Improbable