" The best apologies are short, and don't go on to include explanations that run the risk of undoing them. An apology isn't the only chance you ever get to address the underlying issue. The apology is the chance you get to establish the ground for future communication. This is an important and often overlooked distinction. "

― Harriet Lerner , Why Won’t You Apologize?: Healing Big Betrayals and Everyday Hurts