" Leadership at its essence is about serving. But it’s not only people serving you. You’re serving them. We’re joined together to serve the customer. At Medtronic, we’re trying to serve the patient. We’re trying to restore people to full life and health. Everyone that I know wants to do that job well, and so we need to re-conceptualize how we in management serve the employees who are doing the work, who are closest to the customers, and make their jobs and their lives easy. We’re serving them; they’re not serving us. "

― Daniel Goleman , The Executive Edge: An Insider's Guide to Outstanding Leadership