" Every experienced pastor knows that what the penitent heart says about itself is much more consequential than well-made truthful sentences that shout from the outside of the inner voice of conscience. No element of confession is more crucial than the discipline of listening. The attentive listener is a chosen agent of divine reconciliation. When the moment for keen listening is offered, take it as an inestimable gift. "

― Thomas C. Oden , Corrective Love: The Power of Communion Discipline