QUOTE : The role of IT has always been seen as a support function. Rather like the human resource department, it is behind the scenes and noticed only when it doesn’t do things well. We need to think of it in a different way: less as a support function and more as an investment vehicle for leading a path through change. IT should be one of the most vital departments of any company. It should be full of people excited about the future, investigating the latest software to do their expenses, enthusiastically testing new timesheet programs, or better ways to manage invoices. Many companies are let down by legacy systems that, even though they work, take up a lot of time.