" I also made a beeline for the latrine. Not just to see if it was clean. Was there a shortage of toilet paper, were any mirrors cracked, were there any missing showerheads? Finding any of these situations immediately told me one of several things—the unit is running short of upkeep money, no one is checking on these things to get them fixed, or the troops are not being supervised well enough. Find out which and fix it. "

― , It Worked for Me: In Life and Leadership