" . All too often, problems aren’t in the “nodes” (individuals), but in the interactions (relationships). With the exponential rise in contingencies and interactions, we see signs of a deep malaise in many organizations that can be characterized most clearly as the persistent failure of both downward and upward communication, reflecting indifference and mistrust up and down the hierarchy. Quality and safety problems don’t result from technological failures but from socio-technical failures of communication (Gerstein, 2008). "

― Edgar H. Schein , Humble Leadership: The Power of Relationships, Openness, and Trust