" Why does this not occur routinely? Don’t we all know how to ask questions? Of course we think we know how to ask, but we fail to notice how often even our questions are just another form of telling—rhetorical or just testing whether what we think is right. We are biased toward telling instead of asking because we live in a pragmatic, problem-solving culture in which knowing things and telling others what we know is valued. "

― Edgar H. Schein , Humble Inquiry: The Gentle Art of Asking Instead of Telling