" When the creators of software-based products examine their handiwork, they overlook how bad it is. Instead, they see its awesome power and flexibility. They see how rich the product is in features and functions. They ignore how excruciatingly difficult it is to use, how many mind-numbing hours it takes to learn, or how it diminishes and degrades the people "

― Alan Cooper , The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity