" Now only 20 percent of Norwegian prisoners are arrested in the two years after their release. In contrast, a recent Bureau of Justice Statistics report found that 44 percent of American state prisoners were arrested at least once in the first year after their release. Høidal attributes the Norwegian turnaround directly to the change in officers’ responsibilities. Each officer is designated as the “contact officer” for three inmates. The officer is assigned responsibility for these three inmates for the duration of their incarceration. “They’re like a coach, motivator, role model,” Høidal says of the contact officers. And “like a nurse when you’re in the hospital,” they are familiar with your case; they’re the person to whom you reach out first when you need something, whether that something is help in beginning a job, or classes in the prison, or finding housing or work in the community for the future. "

― Christine Montross , Waiting for an Echo: The Madness of American Incarceration