" Things go much better if you slow them down. Give yourself—and the other person—the gift of time: time to take a breath or two, figure out what the other person is really saying, allow the first waves of fight-or-flight reactions to pass through your body, and recognize and restrain impulsive words and actions that you’ll regret later. Those extra seconds before you speak help others feel less like they’re on the receiving end of a rat-a-tat-tat barrage of words and emotional intensity. And the extra seconds give them time to reflect and be less hijacked themselves. "

― Rick Hanson , Resilient: How to Grow an Unshakable Core of Calm, Strength, and Happiness