QUOTE : I realise that were shaped by lots of other forces beyond just watching, listening and reading. We're all accidental victims of our parents' DNA; we are shaped by the luck of the draw, the circumstances in which we grew up and the education we received. But we all have two sets of very powerful tools that we completely control: our eyes and our ears. Watching others, listening to their advice and reading about people are three of the best things I ever did.