" The phones were ringing off the hook, and the sweetness in Allan Vasey’s voice was almost purely a matter of routine. Had to be nice to the customers, man. At all costs. You had to keep them happy. In fact, just this morning, he’d pinned a bogus memo up over the dispatch desk: it said BE POLITE, OR WE’LL KILL YOU. Signed, The Management. At least two of the people who came into the office weren’t sure that it was a joke. "

― Chet Williamson , A Haunting of Horrors: A Twenty-Novel eBook Bundle of Horror and the Occult