" Irony and sarcasm, pointed jabbing criticism, personal mockery, public humiliation, exasperation, managerial tantrums, eye-rolling: These are the true enemies of essential change. To make an organization change-receptive, you need to rout all of these various kinds of disrespect from the culture. Replace them with a clearly felt sense that people at all levels are to be honored for the struggle they’ve been willing to take on. "

― Tom DeMarco , Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency