" Holding people accountable and [unfairly] blaming people are two quite different things,” Sidney Dekker, one of the world’s leading thinkers on complex systems, has said. “Blaming people may in fact make them less accountable: They will tell fewer accounts, they may feel less compelled to have their voice heard, to participate in improvement efforts. "

― Matthew Syed , Black Box Thinking: Why Some People Never Learn from Their Mistakes - But Some Do