" When I started at my first church,” Tom went on, “I was on fire with everything I wanted to do. I moved in, opened my office door, and one by one each staff person and maybe half the members came in and complained about everyone else. I called my mentor and said, ‘I can’t take it! I have ideas! I want to get to work, not be a wailing wall!’ And he said, ‘This is your work. Listening to people. Managing people. "
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