" tenants to fill out that asks specific questions like: • How would you rate the service you received from us? • How would you rate the quality of service you received while renting your home in regard to handymen and contractors? • How would you rate your overall experience with us? • What is your overall impression of the home you rented? • What did you like most about the home you rented from us? • What did you like least about the home you rented from us? • Do you have any suggestions for improvements we could make to the home? • Would you rent from us again or refer others to us in the future? "
― Brandon Turner , The Book on Managing Rental Properties: Find, Screen, and Manage Tenants With Fewer Headaches and Maximum Profits