" How do you do,” I said. “My name is Spenser.” “Of course I know your name,” she said. “How do you think I got here?” “I thought you looked up handsome in the phone book,” I said. “And my picture was there.” She smiled for the first time that morning. “Well,” she said. “Maybe you are a little bit handsome in a rough sort of way.” “Tough,” I said. “But sensitive. "

― Robert B. Parker , Bad Business (Spenser, #31)