" The downstairs state of reactivity doesn’t know what to do with a lot of upstairs words. Often, in moments of reactivity, nonverbals (like hugs and empathetic facial expressions) will be much more powerful. "

― Daniel J. Siegel , The Whole-Brain Child: 12 Revolutionary Strategies to Nurture Your Child's Developing Mind, Survive Everyday Parenting Struggles, and Help Your Family Thrive