QUOTE : I think," he mumbled eventually, "I think that in order to solve the problem it is important to define it and to have some sense of what has caused it." Another empty phrase, thought Jean-Yves furiously; not only empty, but, as it happened, untrue. The causes were clearly part of general shifts in society that were beyond their powers to change. They had to adapt to this new business climate, that was all. And how could they adapt to it? This moron clearly hadn't the faintest idea.