" The Hinkstons expected more of their landlord for the money they were paying her. Rent was their biggest expense by far, and they wanted a decent and functional home in return. They wanted things to be fixed when they broke. But if Sherrena wasn’t going to repair her own property, neither were they. The house failed the tenants, and the tenants failed the house. "

― Matthew Desmond , Evicted: Poverty and Profit in the American City