" I’m saying people change.” She held up her hands to ward off Clara’s protests. “I know, it’s easy to say. And it doesn’t undo the damage. But we’ve seen changes of heart. Changes of perception. It happens. Racists, homophobes, misogynists, they can change. And some do.” “Truth and reconciliation,” said Clara. “Yes. The truth must come first. And then, maybe, reconciliation. Maybe. "

― Louise Penny , A Better Man (Chief Inspector Armand Gamache, #15)