" Many people have never discovered the power generated from a heart of service. They show up to life projecting a right of entitlement in which their needs are their first priority and they will do whatever it takes to forward their own agenda without any concern for how it impacts others. This behavior pushes people away, creates barriers to trust and communication, and leaves a bad impression. "

― Susan C. Young , The Art of Being: 8 Ways to Optimize Your Presence & Essence for Positive Impact (The Art of First Impressions for Positive Impact, #1)