" When we reached Pistillo’s office, I demanded to see him in my firmest voice. His secretary appeared unintimidated. She smiled with the genuineness of a politician’s wife and sweetly asked us to have a seat. Katy looked at me and shrugged. I would not sit. I paced like a caged lion, but I could feel my fury ebbing. Fifteen minutes later, the secretary told us that Assistant Director in Charge Joseph Pistillo—that was exactly how she said it, with the full title—would see us now. She opened the door. I blasted into the office. Pistillo "

― Harlan Coben , Gone for Good