" Then stop. If the person asks, “Is there anything else?,” say sincerely, “No, that’s all I wanted to say—I really appreciate what you’ve told me.” If the person persists and asks why you’ve initiated this conversation, respond with something like this: “I know I make mistakes, and I know that people may be hesitant to point them out to me. And I know I can do a better job myself, and create a better work environment, if I’m aware of what I’m doing wrong. "

― Mark Goulston , Just Listen: Discover the Secret to Getting Through to Absolutely Anyone