" That’s it, just two quick questions: “What’s something that would be impossible?” and, “What would make it possible?” What’s so powerful about those two questions? They move a person from a defensive, closed position or a selfish, excuse-making stance into an open, thinking attitude. And they make the person picture your vision as a reality and cooperate in thinking strategically about reaching that reality. "
― Mark Goulston , Just Listen: Discover the Secret to Getting Through to Absolutely Anyone