" Think about what you’re thinking. When you consciously analyze the ideas you’ve formed about a person and weigh these perceptions against reality, you can rewire your brain and build new, more accurate perceptions. Then you’ll be communicating with the person who’s really in front of you—not the fictitious character conjured up by your false perceptions. "

― Mark Goulston , Just Listen: Discover the Secret to Getting Through to Absolutely Anyone