" Years ago, for instance, I realized that most of the CEOs and managers I meet are not just smart but also wise—but they don’t often get a chance to share their wisdom. They’re focused so intently on the mundane day-to-day problems of running a business that they rarely have the opportunity to think deeply and creatively and use their highest and usually considerable intellectual abilities. "

― Mark Goulston , Just Listen: Discover the Secret to Getting Through to Absolutely Anyone