" We should also accept the limits of our ability to decipher strangers. In the interrogation of KSM, there were two sides. James Mitchell and his colleague Bruce Jessen were driven by the desire to make KSM talk. On the other side, Charles Morgan worried about the cost of forcing people to talk: what if in the act of coercing a prisoner to open up, you damaged his memories and made what he had to say less reliable? Morgan’s more-modest expectations are a good model for the rest of us. "

― Malcolm Gladwell , Talking to Strangers: What We Should Know About the People We Don’t Know