" Today we are now thrown into contact all the time with people whose assumptions, perspectives, and backgrounds are different from our own. The modern world is not two brothers feuding for control of the Ottoman Empire. It is Cortés and Montezuma struggling to understand each other through multiple layers of translators. Talking to Strangers is about why we are so bad at that act of translation. Each of the chapters that follows "

― Malcolm Gladwell , Talking to Strangers: What We Should Know About the People We Don’t Know