" You've got to let people work out the situation and work out what's happening. The danger in calling is that they'll tell you anything to get you off their backs, and if you act on that and take it at face value, you could make a mistake. Plus you are diverting them. Now they are looking upward instead of downward. You're preventing them from resolving the situation. "

― Malcolm Gladwell , Blink: The Power of Thinking Without Thinking