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" So my approach to troubleshooting is I go into the plant. The first thing I do before we change anything on the equipment is make the people operate it correctly. Stop screaming, stop poking all the animals with electric prods, bring up smaller groups. And then I see how it works. Then I go, “Okay. He’s balking at seeing a lady standing there writing down cattle IDs. All right, get a big piece of cardboard, I'll cover her up. He’ll balking at the restrainer. I'll turn a light on the restrainer entrance. 'So I just do a lot of little things, a lot of modifications with lights and cardboard to see if I can get it to work. And then after I’ve done that I go, “Well this is hopeless. You're going to have to build a new system, or we can fix it with these changes.” There’s an awful lot of systems where it’s certainly not a system I would want to copy, but I can make it work. The plant can live with it. "

Robert Greene , Interviews with the Masters: A Companion to Robert Greene's Mastery


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Robert Greene quote : So my approach to troubleshooting is I go into the plant. The first thing I do before we change anything on the equipment is make the people operate it correctly. Stop screaming, stop poking all the animals with electric prods, bring up smaller groups. And then I see how it works. Then I go, “Okay. He’s balking at seeing a lady standing there writing down cattle IDs. All right, get a big piece of cardboard, I'll cover her up. He’ll balking at the restrainer. I'll turn a light on the restrainer entrance. 'So I just do a lot of little things, a lot of modifications with lights and cardboard to see if I can get it to work. And then after I’ve done that I go, “Well this is hopeless. You're going to have to build a new system, or we can fix it with these changes.” There’s an awful lot of systems where it’s certainly not a system I would want to copy, but I can make it work. The plant can live with it.