" That said, what we can learn in the chapters ahead is enormous. We can maximize the chance of being heard and moving relationships forward. We can take a conversation to the next level when the initial foray doesn’t bring the desired result. We can stop nonproductive conversational habits so that an old relationship will take a new turn. We can clarify what we feel entitled to and responsible for—and what we really want to say. Or, alternatively, we can learn to sit more comfortable with our confusion. We can operate from a solid position of self, even when the other person won’t speak to us at all. "

― Harriet Lerner