" The healing power of a good apology is also immediately recognizable. When someone offers me a genuine apology, I feel relieved and soothed. Whatever anger and resentment I may still be harboring melts away. I also feel better when I offer an apology I know is due. I’m enormously grateful that I can repair the disconnection after having made a mistake or acted badly. "

― Harriet Lerner , Why Won’t You Apologize?: Healing Big Betrayals and Everyday Hurts