" And by dealing with them in such circumstances, we are rewarding these people for threatening us. What do you think they’ll do but try it again, since it got them what they wanted once already? And we need things calm here.” “These people are citizens.” I replied, my voice as calm and even as I could make it, without reaching the dead tonelessness of an ancillary. “When they behave properly, you will say there is no problem. When they complain loudly, you will say they cause their own problems with their impropriety. And when they are driven to extremes, you say you will not reward such actions. What will it take for you to listen? "

― Ann Leckie , Ancillary Sword (Imperial Radch, #2)