" The bureaucratic method can be defined as one that (a) administers human beings as if they were things and (b) administers things in quantitative rather than qualitative terms, in order to make quantification and control easier and cheaper. The bureaucratic method is governed by statistical data: the bureaucrats base their decisions on fixed rules arrived at from statistical data, rather than on response to the living beings who stand before them; they decide issues according to what is statistically most likely to be the case, at the risk of hurting the 5 or 10 percent of those who do not fit into that pattern. Bureaucrats fear personal responsibility and seek refuge behind their rules; their security and pride lie in their loyalty to rules, not in their loyalty to the laws of the human heart. "

― Erich Fromm , To Have or to Be? The Nature of the Psyche