" 128. Intentional Action Has a Few Simple Elements Determine who it’s for. Learn what they believe, what they fear, and what they want. Be prepared to describe the change you seek to make. At least to yourself. Care enough to commit to making that change. Ship work that resonates with the people it’s for. Once you know whom it’s for and what it’s for, watch and learn to determine whether your intervention succeeded. Repeat. "
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