" Checklists and other formal processes of coordination are not enough because they cannot deal with unanticipated situations. Through Humble Inquiry teams can build the initial relationships that enable them to learn together. As they build higher levels of trust through joint learning, they become more open in their communication, which, in turn, enables them to deal with the inevitable surprises that arise in complex interdependent situations.7 "

― Edgar H. Schein , Humble Inquiry: The Gentle Art of Asking Instead of Telling